Delivery time
5-15 working days

Which countries do you ship to?
We ship to the Netherlands & Belgium

What are the shipping costs?
We offer free insured shipping

How can I track my order?
You can track your order on our tracking page. You will receive the link in your email after you have placed the order.

Defective product?
How annoying! Unfortunately, it can happen that your product gets damaged during transport. For this, we always deliver a new package free of charge the first time and unfortunately, we cannot make a refund. Does it arrive defective the second time? Then we will refund your full purchase amount.

Lost package?
In the event that a package is lost or not delivered due to a logistical reason, we will always ship a new package before proceeding with our refund and return policy.

Delivery when not at home or at the post office
If a package is delivered to the door or is handed over at a post office, Florentino. store has incurred the costs of delivering the package. If the package is not accepted or is not collected from the post office, it will automatically be returned to the supplier and we are entitled to withhold €15 from the amount you receive in return.